Contracting Authority: Government Client
Contract Length: 6 months
Clearance: BPSS

Essential:
• Experience running demand management, service desk or business relationship management for an IT or digital function, including triage and prioritisation.
• Experience commissioning work from a shared service, managed service provider or internal supplier, from business need through to service acceptance.
• Working knowledge of investment approval and governance processes, and the judgement to recognise what needs formal approval before it proceeds.
• Credible with senior stakeholders, able to hold a prioritisation line without an established mandate.
• Hands on: willing to design the process and personally run it day to day, including the reporting.
• Able to leave a documented, repeatable process behind and hand it over cleanly.

Desirable:
• Experience in a new or rapidly growing organisation, or one separating from shared corporate services.
• Public sector or arm's length body experience, including familiarity with government digital and IT governance.
• Service management practice (ITIL or equivalent).

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