Contracting Authority: Government Client
Contract Length: 6 months
Clearance: SC

Essential
Detailed knowledge of Service Management concepts and techniques
A strong operational understanding of service supply chains
Working to tight timescales within a team environment
Ability to lead teams both virtual and co-located.
Ability to influence senior stakeholders.
Experience of service operating model design
The ability to write coherent and concise service documentation.
Experience of creating and negotiation SLA’s
Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience
Knowledge of IT security standards
Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain service records
Knowledge of the Common Services Data Model and Service Hierarchy concepts

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