Contracting Authority: Government Client
Contract Length: 12 months
Clearance: SC

General skill requirements include:
Configuration Management
• Maintain secure configurations and accurate information.
Service Availability and Capacity Management
• Manage service components to ensure they meet business needs and KPIs.
Change Management
• Implement change requests.
• Apply change control procedures under supervision.
Continual Service Improvement
• Understand process efficiency improvement techniques and common optimisation approaches.
• Support activities that improve development processes.
• Identify obvious process deficiencies.
Incident Management
• Identify and log incidents.
• Gather required information and route incidents through the correct channels.
Ownership and Initiative
• Take ownership of issues until they are resolved, mitigated, or transferred to a new owner.
Problem Management
• Investigate problems affecting systems, processes, and services.
• Recognise whether problems are strategic, tactical, or operational.
• Contribute to implementing fixes and preventative measures.
Technical Specialism
• Support technical activities.
• Carry out routine maintenance and administration tasks.
Technical Understanding
• Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts.
Testing
• Execute test scripts correctly under supervision.
• Understand the purpose and role of testing.
User Focus
• Engage with users and stakeholders to gather evidence of user needs.
• Define and support research activities aligned to user requirements.
• Use qualitative and quantitative user data to drive outcomes

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