Contract Length: Initial 6 month contract. ASAP start.
Clearance: BPSS

Skills:
• 10+ years’ experience of User Research;
• Local Government experience;
• Ability to independently plan user research activities, creating research plans, guides and scripts;
• Demonstrated experience in a range of primary and secondary, qualitative and quantitative research methods;
• Ability to design wireframes and prototypes to include in usability testing sessions, both remotely and face-to-face;
• Ability to create effective research outputs (e.g. user needs, personas, user journeys and recommendations for the product teams);
• Experience of delivering user research in an Agile framework and ahead of Product and Engineering teams
• Ability to work with minimal direction, as a sole UX practitioner or as part of a team on a project;
• Excellent analytical and problem solving skills, comfortable dealing with uncertainty, ambiguity and conflict to drive change;
• Ability to collaborate and build relationships, with the ability to be a thought partner/coach to Product and Engineering teams;
• Strong understand of design thinking principles and how to create and promote inclusive design
• Strong influencing, negotiation and communication skills (written, verbal, presentation), confident working with people at all levels of an organisation;
• A passion for user research, and an eagerness to learn new skills and apply newly acquired knowledge;
• Fostering a passion and empathy for users and their needs

Essential competencies:
• A self-starter with a proactive approach, able to drive a project forward with drive and energy
• Ability to deal with ambiguity
• Strong communication skills and the ability to communicate with stakeholders in various areas and levels of the business from technical to commercial
• Awareness of confidentiality and data protection law and the importance of conducting inclusive, ethical research

Preferred skills:
• Familiarity with prototyping using Figma
• Knowledge of WCAG 2.2
• Familiarity with Pendo

Apply Now